Refund Policy

1. 30 days. A full refund. No reason required.

If you want a refund, email us within 30 calendar days of your purchase. We will refund 100% of the purchase price paid for the guide or bundle. You do not need to explain why, demonstrate savings, prove that a repair failed, or provide photographs of your home.

The guarantee still applies if you have opened, downloaded, or printed the PDFs. You may keep the guide files for personal use after your refund. We do not impose a restocking or administration fee or deduct our platform commission from your guide refund.

2. How to request a refund

Email gepeek62@gmail.com with a simple message such as: “Please refund my Stukalin Build guide purchase.” Include the email address used at checkout and, if available, your order number or receipt so we can identify the payment.

You do not need to provide both an order number and a receipt. If you cannot find either, send your checkout email and approximate purchase date and we will help locate the order. Never email a card number, security code, password, or identity document for a routine refund request.

A request sent within the 30-day window remains eligible even if we read or process it later.

3. When you receive the money

We will submit your full guide refund through lava.top within one business day after receiving your request and identifying the payment. If an order cannot be identified, we will request only the information needed to locate it and process the refund promptly once it is identified.

The refund goes back to the original payment method. Submitting a refund and the money appearing in your account are different steps. Lava.top states that receipt can take up to 10 business days, depending on the customer's bank. Bank processing, weekends, holidays, and currency conversion are outside our control.

If the refund has not appeared after that period, contact us with your order reference so we can help check its status. Do not send full payment-card details.

4. Access problems, duplicate charges, and other rights

If you paid twice by mistake, received the wrong edition, or cannot access your files, contact us. We will help resolve the issue or arrange the appropriate refund. Our guarantee is not a restriction on rights you may have for an unauthorized payment, a defective product, non-delivery, or a product that does not match its description.

Our 30-day seller guarantee is separate from lava.top's own complaint procedures. Request this guarantee directly from Stukalin Build at the email above. Mandatory consumer rights and lawful payment-dispute rights are not limited by this policy, including after the guarantee window where the law provides a remedy.

5. Currency and changes

We refund the guide purchase price in the currency of the original transaction. Your bank may use a different exchange rate when posting a foreign-currency refund; we cannot control that conversion. Any tax adjustment or refund of a separately charged third-party fee is handled under applicable law and that provider's rules.

We will not retroactively reduce the refund guarantee offered when you purchased. Read our Terms of Sale for the other purchase conditions.